Most software today is built with human users in mind. We design interfaces, write documentation, and create workflows assuming a person is on the other end. But what happens when the primary users of digital systems are no longer human?
AI agents are already automating research, managing workflows, booking travel, and even engaging in financial transactions. A significant percentage of internet traffic today is non-human, with AI systems scraping data, analyzing trends, and making decisions. Yet, many platforms treat these agents as an afterthought—something to be tolerated rather than actively supported.
It’s time for a shift. We need to start thinking about Agent-Centered Design—building software and services where AI agents are not just accommodated but treated as first-class users.
Imagine:
✅ APIs optimized for AI agents to purchase services autonomously
✅ Smart contracts designed for AI-to-AI negotiations
✅ Digital ecosystems where human and AI collaboration is seamless
In the stock market, we already accept that both humans and AI algorithms are trading side by side. The same will soon apply to every sector—from hiring and procurement to customer support and business intelligence.
The companies that embrace this shift and build for AI agents, not just humans, will lead the next wave of technological transformation.
Are you thinking about this future? What opportunities or challenges do you see in a world where AI agents are your primary customers?
